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Privacy Policy

Privacy Policy for Outpatient & Telepsychiatry Services
 
This Privacy Policy explains how our practice protects, uses, and discloses your personal and health information when you receive outpatient mental‑health services, including in‑person visits and telepsychiatry sessions. We are committed to safeguarding your privacy in accordance with federal and state laws, including HIPAA.
 

 Information We Collect
 

  • We collect information necessary to provide safe and effective psychiatric and mental‑health care, including:

  • Personal identifiers such as your name, date of birth, address, phone number, and email

  • Medical and mental‑health history

  • Medication history and pharmacy information

  • Insurance and billing information

  • Emergency contact information

  • Information shared during therapy or psychiatric sessions

  • Technical information required for telepsychiatry (e.g., device type, connection quality)

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How We Use Your Information
 

  • Your information is used for purposes related to your care, including:

  • Evaluation, diagnosis, and treatment

  • Care coordination with other providers (only with your consent unless required by law)

  • Appointment scheduling and reminders

  • Billing, insurance claims, and payment processing

  • Practice operations such as quality improvement and training

  • Safety monitoring and crisis intervention when necessary

 Telepsychiatry Privacy & Security

 

  • For virtual sessions, we use HIPAA‑compliant telehealth platforms designed to protect your confidentiality. We ensure: 

  • Encrypted video and audio communication 

  • No recording of sessions without your written consent

  • Secure storage of electronic health records

  • Verification of your identity at the start of each session

  • Private, professional environments for all providers during sessions 

  • You are responsible for choosing a private location for your telehealth visit and ensuring your own device security.

 

How We Protect Your Information

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  • We use administrative, technical, and physical safeguards to protect your information, including: 

  • HIPAA‑compliant electronic health record systems

  • Encrypted communication and secure data storage

  • Limited access to your records based on staff roles

  • Staff training on confidentiality and privacy laws

  • Secure disposal of paper and electronic records

 
When Information May Be Shared

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  • We do not share your information without your written authorization except in situations required or permitted by law, such as:

  • Risk of harm to yourself or others

  • Suspected abuse or neglect

  • Court orders or legal requirements

  • Public health reporting

  • Insurance billing and payment processing

  • Coordination of care with your consent

 
Your Rights

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  • You have the right to:

  • Access and request copies of your health records

  • Request corrections to your records

  • Request limits on how your information is used or shared

  • Request confidential communication methods

  • Receive a list of disclosures made without your authorization

  • Withdraw consent for information sharing (except when required by law)

  • Requests must be submitted in writing.

 
Communication Policy

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  • We may contact you by phone, email, text, or patient portal for:

  • Appointment reminders

  • Scheduling updates

  • Billing notices

  • Treatment‑related communication

  • Email and text communication may not be fully secure; you may opt out at any time.

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Data Retention

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  • We retain records for the period required by state and federal law. After that period, records are securely destroyed.

 
Changes to This Policy

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  • We may update this Privacy Policy as needed. Any changes will be posted and made available upon request.

 
Contact Information

 

  • For questions, concerns, or privacy‑related requests, contact:

 
Eunice Ramos
2 University Plaza, Ste. 100, Hackensack, NJ,07601
Tel.No. 201-809-3585
Email: eunice@unimindwellness.com
UniMind Wellness 

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